Frequently asked questions
Everything you might wonder about playing Joybox games. Still stuck? The suggestion box on the home page offers an email draft if direct delivery is unavailable.
Are Joybox games really free?
Yes. Every game is free to play, with no account required. Some pages may show ads. Real-money upgrades are currently unavailable; you can still unlock supported cosmetic themes with currency earned by playing.
How does the "daily" puzzle work?
Each game generates its puzzle from the calendar date, so everyone in the world gets the exact same board that day. That's what makes streaks and leaderboards fair, and why your shared result is comparable with friends. A new puzzle arrives at midnight UTC.
What are streaks and how do I keep one?
Your streak counts consecutive days you complete the daily puzzle. Miss a day and it resets. Most games also track your best streak and other stats so you can watch yourself improve over time.
Do I need an account?
No. You can play solo games and join party rooms without an account. Solo progress is stored in your browser. Some games offer optional email sign-in for supported account features; it is not a backup of all game progress.
What are Prisms?
Prisms are earned by playing and can unlock themes in the original solo games. The arcade collection uses Sparks. Dark mode is free. Currency and unlocks depend on the game and are stored in your browser; real-money top-ups are unavailable.
How do leaderboards work?
Supported games can show an optional leaderboard when its online service is configured. You choose short display initials and submit your daily result; rankings and availability depend on that service. See our Privacy Policy for the data sent when you submit a score.
Can I play offline, or install the games?
Supported solo games can be installed on your home screen and played offline after their files have loaded. Party games require an internet connection on the host screen and every phone. Account and leaderboard features also need internet.
My purchases or progress disappeared — what happened?
Clearing site data, using private browsing, or changing devices can remove locally saved progress. Optional account features do not back up every game or every type of progress. If you have a payment receipt and need help, contact hello@joyboxlabs.com.
How do I turn off ads?
Paid upgrades are currently unavailable. Existing saved ad-free settings remain on your device. Ads, where configured, should stay outside active gameplay.
Is my data private?
We collect as little as possible. See the Privacy Policy for exactly what's stored and why.
How can I suggest a game or report a bug?
Use the suggestion box on the home page, or email hello@joyboxlabs.com. If the form cannot deliver directly, open the email draft and send it from your email app.